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Most Frequently Asked Questions
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All Calculations
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Troubleshooting
Apps and Free tools
Instagram Audit
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Knowledge base
Iconosquare Account Information
Permissions
Setting up your account
Adding social profiles
Most Frequently Asked Questions
Account Settings
Adding Social Profiles
Analytics
Billing
Most Frequently Asked Questions
Referall Program
Social Profile Data
Instagram Analytics
Facebook Analytics
TikTok Analytics
LinkedIn Analytics
Reels
Stories
Iconosquare Features
Dashboards
Exports and Reports
Campaigns
Publishing
Conversations
Media Library
Listening
Analytics
Content
Zapier
Groups
Calculations
All Calculations
Iconosquare Account Information
Account Management
Subscription and Plan Information
Trial Information
Settings & Platform Options
Login Information
Permissions
Troubleshooting and Errors
Troubleshooting
Apps and Free tools
Instagram Audit
Resources
Apps for iOS and Android
Omnilink
Product Changes
Product Updates
Iconosquare Account Information
Find information about your trial, plans, managing your account, and updating your settings.
Account Management
How can I delete my Iconosquare account?
How can I invite a new User to my account?
How to unsubscribe from emails
My Instagram account has been hacked or suspended, what can I do?
How can I remove a social profile?
How can I cancel my subscription?
How can I remove a User from accessing one of my social profiles?
I've changed my Facebook password, what should I do?
See more
Subscription and Plan Information
Everything You Need to Know About Cancelations
How do I purchase additional team members?
My payment has been declined, what does it mean?
How can I upgrade my plan?
Where can I find information about my current plan (plan renewal date, expiration and status)?
Why do I get the error message 'Subscription Failed' when I try and pay for my plan?
Why has my subscription been cancelled?
How can I add more social profiles to my plan?
What will happen if I cancel my subscription?
I'm not receiving a verification message from my bank when making a payment, what can I do?
What will happen if I upgrade or downgrade to a different plan?
Why can’t I access some of the new features on my Pro or Advanced plan?
Data Retention Differences Between Single and Teams Plans
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Trial Information
How can I try out the service for free? How long is the free trial?
How can I cancel my trial?
Am I automatically charged at the end of the free trial?
How can I create a new account?
Why can't I start a free trial?
See more
Settings & Platform Options
What are the different roles in the Users and Roles section?
Can I invite multiple Users at a time?
How can I change my time zone?
How can I change my date format?
How can I disable the notifications asking me to validate my auto-post?
How do I turn on Dark Mode for Iconosquare?
Introducing the Iconosquare Notification Center!
GDPR and Iconosquare
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Login Information
How can I change my password?
How can I change my login email?
Permissions
Why does Iconosquare ask me to comment on my behalf?
Data access page - What is the "Current Facebook profile connected" information?
How do I re-authenticate my Facebook Page on my Iconosquare account?
Help! I can't re-authenticate my Instagram business profile on Iconosquare
Help! I keep having to re-authenticate my social profiles
How to convert your Instagram account to an Instagram Business Profile
How to link your Instagram profile to a Facebook page
My Facebook Page has been disconnected from my Iconosquare account, does that mean my data is lost?
How to check if I'm an Admin of the Facebook Ads Manager account which manages my Instagram promoted posts?
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