---
title: Why can’t I access some of the new features on my Pro or Advanced plan?
description: If you are currently on a Pro or Advanced plan that started before March 15th 2021, you will no longer be able to access the future features that we will release. This is because we have updated our p
---

[Skip to content](https://support.iconosquare.com/why-can-t-i-access-some-of-the-new-features-on-my-pro-or-advanced-plan#main-content)

- [English](https://support.iconosquare.com/why-can-t-i-access-some-of-the-new-features-on-my-pro-or-advanced-plan)
- [Français](https://support.iconosquare.com/fr/pourquoi-ne-puis-je-pas-acceder-a-certaines-nouvelles-fonctionnalites-avec-mon-abonnement-pro-ou-advanced)

English

Show submenu for translations

![iconosquare\_logo\_blue\_full\_1024px.png\]](https://support.iconosquare.com/hs-fs/hubfs/Images/Logos/iconosquare_logo_blue_full_1024px.png?width=150&height=50&name=iconosquare_logo_blue_full_1024px.png)

Open main navigation

Close main navigation

- - [English](https://support.iconosquare.com/why-can-t-i-access-some-of-the-new-features-on-my-pro-or-advanced-plan)
    - [Français](https://support.iconosquare.com/fr/pourquoi-ne-puis-je-pas-acceder-a-certaines-nouvelles-fonctionnalites-avec-mon-abonnement-pro-ou-advanced)

  English
  
  Show submenu for translations
- [Visit website](https://www.iconosquare.com/)

[Visit website](https://www.iconosquare.com/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge base](https://support.iconosquare.com/?hsLang=en)
2. [Iconosquare Account Information](https://support.iconosquare.com/iconosquare-account-information?hsLang=en)
3. [Subscription and Plan Information](https://support.iconosquare.com/iconosquare-account-information?hsLang=en#subscription-and-plan-information)

# Why can’t I access some of the new features on my Pro or Advanced plan?

## **Why can’t I access some of the new features on my old Pro or Advanced plan?**

If you are currently on a Pro or Advanced plan that **started before March 15th 2021**, you will no longer be able to access the future features that we will release. This is because we have updated our pricing and plans to better reflect the value and features of our platform.

## **Which features are only available to the most recent plans?**

Here is the list of features only available to users with the most recent plans :

- Facebook Reel Scheduler
- Instagram Direct Messages

## **How can I upgrade my subscription to one of the new plans?**

To upgrade your subscription to one of the new plans, you can go to your Settings \> Subscription & Billing, then click on "[Change your plan](https://app.iconosquare.com/fr/settings/subscription-invoices?step=change_your_plan)" and choose the plan that suits you best.

During the transaction, you will be billed at *prorata* of your current subscription, which means that the cost of your remaining current subscription period will be deducted from the price of your new subscription. You will have immediate access to your new plan and the features it offers.

## **Who can I contact if I have more questions or concerns?**

If you have any questions or concerns, please contact our sales team [HERE](https://www.iconosquare.com/get-in-touch). We’d happy to help ☀️

- [Setting up your account](https://support.iconosquare.com/setting-up-your-account?hsLang=en#main-content)

    - [Adding social profiles](https://support.iconosquare.com/setting-up-your-account?hsLang=en#adding-social-profiles)
    - [Feature Set Up](https://support.iconosquare.com/setting-up-your-account?hsLang=en#feature-set-up)
- [Most Frequently Asked Questions](https://support.iconosquare.com/most-frequently-asked-questions?hsLang=en#main-content)

    - [Account Settings](https://support.iconosquare.com/most-frequently-asked-questions?hsLang=en#account-settings)
    - [Adding Social Profiles](https://support.iconosquare.com/most-frequently-asked-questions?hsLang=en#adding-social-profiles)
    - [Analytics](https://support.iconosquare.com/most-frequently-asked-questions?hsLang=en#analytics)
    - [Billing](https://support.iconosquare.com/most-frequently-asked-questions?hsLang=en#billing)
    - [Most Frequently Asked Questions](https://support.iconosquare.com/most-frequently-asked-questions?hsLang=en#most-frequently-asked-questions)
    - [Referall Program](https://support.iconosquare.com/most-frequently-asked-questions?hsLang=en#referall-program)
- [Social Profile Data](https://support.iconosquare.com/social-profile-data?hsLang=en#main-content)

    - [Instagram Analytics](https://support.iconosquare.com/social-profile-data?hsLang=en#instagram-analytics)
    - [Facebook Analytics](https://support.iconosquare.com/social-profile-data?hsLang=en#facebook-analytics)
    - [Twitter Analytics](https://support.iconosquare.com/social-profile-data?hsLang=en#twitter-analytics)
    - [TikTok Analytics](https://support.iconosquare.com/social-profile-data?hsLang=en#tiktok-analytics)
    - [LinkedIn Analytics](https://support.iconosquare.com/social-profile-data?hsLang=en#linkedin-analytics)
    - [Stories](https://support.iconosquare.com/social-profile-data?hsLang=en#stories)
    - [Pinterest Analytics](https://support.iconosquare.com/social-profile-data?hsLang=en#pinterest-analytics)
- [Iconosquare Features](https://support.iconosquare.com/iconosquare-features?hsLang=en#main-content)

    - [Dashboards](https://support.iconosquare.com/iconosquare-features?hsLang=en#dashboards)
    - [Exports and Reports](https://support.iconosquare.com/iconosquare-features?hsLang=en#exports-and-reports)
    - [Campaigns](https://support.iconosquare.com/iconosquare-features?hsLang=en#campaigns)
    - [Publishing](https://support.iconosquare.com/iconosquare-features?hsLang=en#publishing)
    - [Conversations](https://support.iconosquare.com/iconosquare-features?hsLang=en#conversations)
    - [Media Library](https://support.iconosquare.com/iconosquare-features?hsLang=en#media-library)
    - [Listening](https://support.iconosquare.com/iconosquare-features?hsLang=en#listening)
    - [Analytics](https://support.iconosquare.com/iconosquare-features?hsLang=en#analytics)
    - [Content](https://support.iconosquare.com/iconosquare-features?hsLang=en#content)
    - [Zapier](https://support.iconosquare.com/iconosquare-features?hsLang=en#zapier)
    - [Groups](https://support.iconosquare.com/iconosquare-features?hsLang=en#groups)
- [Calculations](https://support.iconosquare.com/calculations?hsLang=en#main-content)

    - [All Calculations](https://support.iconosquare.com/calculations?hsLang=en#all-calculations)
- [Iconosquare Account Information](https://support.iconosquare.com/iconosquare-account-information?hsLang=en#main-content)

    - [Account Management](https://support.iconosquare.com/iconosquare-account-information?hsLang=en#account-management)
    - [Subscription and Plan Information](https://support.iconosquare.com/iconosquare-account-information?hsLang=en#subscription-and-plan-information)
    - [Trial Information](https://support.iconosquare.com/iconosquare-account-information?hsLang=en#trial-information)
    - [Settings & Platform Options](https://support.iconosquare.com/iconosquare-account-information?hsLang=en#settings-platform-options)
    - [Login Information](https://support.iconosquare.com/iconosquare-account-information?hsLang=en#login-information)
    - [Permissions](https://support.iconosquare.com/iconosquare-account-information?hsLang=en#permissions)
- [Troubleshooting and Errors](https://support.iconosquare.com/troubleshooting-and-errors?hsLang=en#main-content)

    - [Troubleshooting](https://support.iconosquare.com/troubleshooting-and-errors?hsLang=en#troubleshooting)
- [Apps and Free tools](https://support.iconosquare.com/apps-and-free-tools?hsLang=en#main-content)

    - [Instagram Audit](https://support.iconosquare.com/apps-and-free-tools?hsLang=en#instagram-audit)
    - [Resources](https://support.iconosquare.com/apps-and-free-tools?hsLang=en#resources)
    - [Apps for iOS and Android](https://support.iconosquare.com/apps-and-free-tools?hsLang=en#apps-for-ios-and-android)
- [Product Changes](https://support.iconosquare.com/product-changes?hsLang=en#main-content)

    - [Product Updates](https://support.iconosquare.com/product-changes?hsLang=en#product-updates)

[![Chill listening crop-3](https://support.iconosquare.com/hs-fs/hubfs/Full-2.png?width=133&height=24&name=Full-2.png "Chill listening crop-3")](http://www.iconosquare.com)

Copyright © 2025, Iconosquare