---
title: Most Frequently Asked Questions | Knowledge base
description: We've compiled the questions our users ask us the most and we've answered them here.
---

[Skip to content](https://support.iconosquare.com/most-frequently-asked-questions#main-content)

- [English](https://support.iconosquare.com/most-frequently-asked-questions)
- [Español](https://support.iconosquare.com/es/preguntas-más-frecuentes)
- [Français](https://support.iconosquare.com/fr/questions-les-plus-fréquemment-posées)

English

Show submenu for translations

![iconosquare\_logo\_blue\_full\_1024px.png\]](https://support.iconosquare.com/hs-fs/hubfs/Images/Logos/iconosquare_logo_blue_full_1024px.png?width=150&height=50&name=iconosquare_logo_blue_full_1024px.png)

Open main navigation

Close main navigation

- - [English](https://support.iconosquare.com/most-frequently-asked-questions)
    - [Español](https://support.iconosquare.com/es/preguntas-más-frecuentes)
    - [Français](https://support.iconosquare.com/fr/questions-les-plus-fréquemment-posées)

  English
  
  Show submenu for translations
- [Visit website](https://www.iconosquare.com/)

[Visit website](https://www.iconosquare.com/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge base](https://support.iconosquare.com/)
2. [Most Frequently Asked Questions](https://support.iconosquare.com/most-frequently-asked-questions)

# Most Frequently Asked Questions

 We've compiled the questions our users ask us the most and we've answered them here.

## Account Settings

- [Some analytics are still not available, even several hours after my registration. Why?](https://support.iconosquare.com/some-analytics-are-still-not-available-even-several-hours-after-my-registration-why)

## Adding Social Profiles

- [What are the Facebook permissions that Iconosquare is requesting?](https://support.iconosquare.com/what-are-the-facebook-permissions-that-iconosquare-is-requesting)

## Analytics

- [Can I get historical data for my Facebook page?](https://support.iconosquare.com/can-i-get-historical-data-for-my-facebook-page)
- [Why can't I select today on the date picker for Facebook?](https://support.iconosquare.com/why-can-t-i-select-today-on-the-date-picker-for-facebook)
- [Some numbers are rounded (for example: 50k instead of 50,365). How I can get the precise number?](https://support.iconosquare.com/some-numbers-are-rounded-for-example-50k-instead-of-50-365-how-i-can-get-the-precise-number)
- [Do Facebook analytics on Iconosquare include paid data?](https://support.iconosquare.com/do-facebook-analytics-on-iconosquare-include-paid-data)

## Billing

- [My VAT number isn't being accepted when I try to subscribe to a plan.](https://support.iconosquare.com/my-vat-number-isn-t-being-accepted-when-i-try-to-subscribe-to-a-plan)
- [What is Iconosquare's pricing?](https://support.iconosquare.com/what-is-iconosquare-s-pricing)
- [Everything to know about our plans](https://support.iconosquare.com/everything-to-know-about-our-plans)
- [How can I edit my payment information?](https://support.iconosquare.com/how-can-i-edit-my-payment-information)
- [Which means of payment do you accept?](https://support.iconosquare.com/which-means-of-payment-do-you-accept)
- [How can I download my invoices?](https://support.iconosquare.com/how-can-i-download-my-invoices-and-can-i-receive-them-via-email)

See less ▼

## Most Frequently Asked Questions

- [Pinterest - Frequently Asked Questions](https://support.iconosquare.com/pinterest-most-frequently-asked-questions)
- [What should my Engagement Rate be?](https://support.iconosquare.com/what-should-my-engagement-rate-be)
- [My Iconosquare account has been logged out from Instagram. What does it mean?](https://support.iconosquare.com/my-iconosquare-account-has-been-logged-out-from-instagram-what-does-it-mean)
- [Which time zone does Iconosquare operate in?](https://support.iconosquare.com/which-time-zone-does-iconosquare-operate-in)
- [Help! The Meta social profile I want to add is not listed](https://support.iconosquare.com/help-the-meta-social-profile-i-want-to-add-is-not-listed)
- [Why do my deleted and archived posts keep appearing in my profile?](https://support.iconosquare.com/why-do-my-deleted-and-archived-posts-keep-appearing-in-my-profile)
- [Auto-posting to Instagram: supported media & limitations](https://support.iconosquare.com/which-media-can-i-post-directly-to-instagram-with-automatic-posting)
- [I want to add my Instagram business profile to Iconosquare - why am I being asked to log into Facebook?](https://support.iconosquare.com/i-want-to-add-my-instagram-business-profile-to-iconosquare-why-am-i-being-asked-to-log-into-facebook)
- [Can I add my personal (and private) Instagram profile to Iconosquare?](https://support.iconosquare.com/can-i-add-my-personal-and-private-instagram-profile-to-iconosquare)
- [Can I add my global and regional Facebook Pages to my Iconosquare account?](https://support.iconosquare.com/can-i-add-my-global-and-regional-facebook-pages-to-my-iconosquare-account)
- [What timezone is used for the Followers Online and Best Time to Post charts?](https://support.iconosquare.com/what-timezone-is-used-for-the-followers-online-and-best-time-to-post-charts)
- [Can I get historical data for my Instagram competitor(s) tracking?](https://support.iconosquare.com/can-i-get-historical-data-for-my-instagram-competitor-s-tracking)
- [How can I add a social profile to my account?](https://support.iconosquare.com/how-can-i-add-a-social-profile-to-my-account)
- [Why am I being asked to turn on two-factor authentication on my Facebook profile?](https://support.iconosquare.com/why-am-i-being-asked-to-turn-on-two-factor-authentication-on-my-facebook-profile)
- [Features not yet available through the Instagram API](https://support.iconosquare.com/features-not-yet-available-through-the-instagram-api)
- [Quick guide to your Iconosquare platform - Trial](https://support.iconosquare.com/quick-guide-to-your-iconosquare-platform-trial)

See less ▼

## Referall Program

- [Referral Program](https://support.iconosquare.com/referral-program)
- [Affiliate Program](https://support.iconosquare.com/affiliate-program)

- [Setting up your account](https://support.iconosquare.com/setting-up-your-account#main-content)

    - [Adding social profiles](https://support.iconosquare.com/setting-up-your-account#adding-social-profiles)
    - [Feature Set Up](https://support.iconosquare.com/setting-up-your-account#feature-set-up)
- [Most Frequently Asked Questions](https://support.iconosquare.com/most-frequently-asked-questions#main-content)

    - [Account Settings](https://support.iconosquare.com/most-frequently-asked-questions#account-settings)
    - [Adding Social Profiles](https://support.iconosquare.com/most-frequently-asked-questions#adding-social-profiles)
    - [Analytics](https://support.iconosquare.com/most-frequently-asked-questions#analytics)
    - [Billing](https://support.iconosquare.com/most-frequently-asked-questions#billing)
    - [Most Frequently Asked Questions](https://support.iconosquare.com/most-frequently-asked-questions#most-frequently-asked-questions)
    - [Referall Program](https://support.iconosquare.com/most-frequently-asked-questions#referall-program)
- [Social Profile Data](https://support.iconosquare.com/social-profile-data#main-content)

    - [Instagram Analytics](https://support.iconosquare.com/social-profile-data#instagram-analytics)
    - [Facebook Analytics](https://support.iconosquare.com/social-profile-data#facebook-analytics)
    - [Twitter Analytics](https://support.iconosquare.com/social-profile-data#twitter-analytics)
    - [TikTok Analytics](https://support.iconosquare.com/social-profile-data#tiktok-analytics)
    - [LinkedIn Analytics](https://support.iconosquare.com/social-profile-data#linkedin-analytics)
    - [Stories](https://support.iconosquare.com/social-profile-data#stories)
    - [Pinterest Analytics](https://support.iconosquare.com/social-profile-data#pinterest-analytics)
- [Iconosquare Features](https://support.iconosquare.com/iconosquare-features#main-content)

    - [Dashboards](https://support.iconosquare.com/iconosquare-features#dashboards)
    - [Exports and Reports](https://support.iconosquare.com/iconosquare-features#exports-and-reports)
    - [Campaigns](https://support.iconosquare.com/iconosquare-features#campaigns)
    - [Publishing](https://support.iconosquare.com/iconosquare-features#publishing)
    - [Conversations](https://support.iconosquare.com/iconosquare-features#conversations)
    - [Media Library](https://support.iconosquare.com/iconosquare-features#media-library)
    - [Listening](https://support.iconosquare.com/iconosquare-features#listening)
    - [Analytics](https://support.iconosquare.com/iconosquare-features#analytics)
    - [Content](https://support.iconosquare.com/iconosquare-features#content)
    - [Zapier](https://support.iconosquare.com/iconosquare-features#zapier)
    - [Groups](https://support.iconosquare.com/iconosquare-features#groups)
- [Calculations](https://support.iconosquare.com/calculations#main-content)

    - [All Calculations](https://support.iconosquare.com/calculations#all-calculations)
- [Iconosquare Account Information](https://support.iconosquare.com/iconosquare-account-information#main-content)

    - [Account Management](https://support.iconosquare.com/iconosquare-account-information#account-management)
    - [Subscription and Plan Information](https://support.iconosquare.com/iconosquare-account-information#subscription-and-plan-information)
    - [Trial Information](https://support.iconosquare.com/iconosquare-account-information#trial-information)
    - [Settings & Platform Options](https://support.iconosquare.com/iconosquare-account-information#settings-platform-options)
    - [Login Information](https://support.iconosquare.com/iconosquare-account-information#login-information)
    - [Permissions](https://support.iconosquare.com/iconosquare-account-information#permissions)
- [Troubleshooting and Errors](https://support.iconosquare.com/troubleshooting-and-errors#main-content)

    - [Troubleshooting](https://support.iconosquare.com/troubleshooting-and-errors#troubleshooting)
- [Apps and Free tools](https://support.iconosquare.com/apps-and-free-tools#main-content)

    - [Instagram Audit](https://support.iconosquare.com/apps-and-free-tools#instagram-audit)
    - [Resources](https://support.iconosquare.com/apps-and-free-tools#resources)
    - [Apps for iOS and Android](https://support.iconosquare.com/apps-and-free-tools#apps-for-ios-and-android)
- [Product Changes](https://support.iconosquare.com/product-changes#main-content)

    - [Product Updates](https://support.iconosquare.com/product-changes#product-updates)

[![Chill listening crop-3](https://support.iconosquare.com/hs-fs/hubfs/Full-2.png?width=133&height=24&name=Full-2.png "Chill listening crop-3")](http://www.iconosquare.com)

Copyright © 2025, Iconosquare