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Iconosquare Account Information
Find information about your trial, plans, managing your account, and updating your settings.
Account Management
- How can I delete my Iconosquare account?
- How can I invite a new User to my account?
- How to unsubscribe from emails
- My Instagram account has been hacked or suspended, what can I do?
- How can I remove a social profile?
- How can I cancel my subscription?
- How can I remove a User from accessing one of my social profiles?
- I've changed my Facebook password, what should I do?
Subscription and Plan Information
- Data Retention Differences Between Single and Teams Plans
- Everything You Need to Know About Cancelations
- The new Iconosquare Plans and Pricing
- Why do I get the error message 'Subscription Failed' when I try and pay for my plan?
- Where can I find information about my current plan (plan renewal date, expiration and status)?
- Why can’t I access some of the new features on my Pro or Advanced plan?
- What will happen if I upgrade or downgrade to a different plan?
- Why has my subscription been cancelled?
- What will happen if I cancel my subscription?
- My payment has been declined, what does it mean?
- How can I upgrade my plan?
- I'm not receiving a verification message from my bank when making a payment, what can I do?
- How do I purchase additional team members?
- How can I add more social profiles to my plan?
Trial Information
Settings & Platform Options
- What are the different roles in the Users and Roles section?
- Can I invite multiple Users at a time?
- How can I change my time zone?
- How can I change my date format?
- How can I disable the notifications asking me to validate my auto-post?
- How do I turn on Dark Mode for Iconosquare?
- Introducing the Iconosquare Notification Center!
- GDPR and Iconosquare
Login Information
Permissions
- Why does Iconosquare ask me to comment on my behalf?
- Data access page - What is the "Current Facebook profile connected" information?
- How do I re-authenticate my Facebook Page on my Iconosquare account?
- Help! I can't re-authenticate my Instagram business profile on Iconosquare
- Help! I keep having to re-authenticate my social profiles
- How to convert your Instagram account to an Instagram Business Profile
- How to link your Instagram profile to a Facebook page
- My Facebook Page has been disconnected from my Iconosquare account, does that mean my data is lost?
- How to check if I'm an Admin of the Facebook Ads Manager account which manages my Instagram promoted posts?