What are the different roles in the Users and Roles section?

The Admin alone can control billing information and payment. This means that they are the only ones that have access to the Payment Information and Invoices section - Managers and Team Members can't see these sections. Only the Ad,in can upgrade the plan or purchase social profiles.

There is only one Admin per account. If you need to change who the Admin is, please contact our support team here.

Managers 

Managers can add social profiles (if there are empty slots available on the subscription), remove social profiles (only profiles to which they have been granted access), and they have access to all features and social profiles that have been allocated to them by the Admin. They do not have access to the Invoice or Payment section. 

With regard to social profiles...

Suppose there are empty social profile slots available, the manager can add new social profiles independently (unless the Admin has already added that profile and has not given access to the Manager). If there are no empty social profile slots available, they will have to ask the Admin to purchase additional social profile slots in the Add-ons section.

Team members can use any of the remaining features and can view all analytics for the social profiles/competitors/hashtags/feeds that are set up for them by the Admin or Manager. They can edit the hashtags/users in their Feeds. They cannot create or delete the Feeds themselves or add competitors - this will be allocated to them.

Team members can generate exports and schedule reports on demand.