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Most Frequently Asked Questions
Setting up your account
Adding social profiles
Feature Set Up
Most Frequently Asked Questions
Account Settings
Adding Social Profiles
Analytics
Billing
Most Frequently Asked Questions
Referall Program
Social Profile Data
Instagram Analytics
Facebook Analytics
Twitter Analytics
TikTok Analytics
LinkedIn Analytics
Reels
Stories
Iconosquare Features
Dashboards
Exports and Reports
Campaigns
Publishing
Collaboration
Conversations
Media Library
Listening
Analytics
Content
Zapier
Calculations
All Calculations
Iconosquare Account Information
Account Management
Subscription and Plan Information
Trial Information
Settings & Platform Options
Login Information
Troubleshooting
Troubleshooting
Apps and Free tools
Instagram Audit
Resources
Apps for iOS and Android
Omnilink
Product Changes
Product changes
Old articles
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Knowledge base
Most Frequently Asked Questions
Most Frequently Asked Questions
Setting up your account
Adding social profiles
Feature Set Up
Most Frequently Asked Questions
Account Settings
Adding Social Profiles
Analytics
Billing
Most Frequently Asked Questions
Referall Program
Social Profile Data
Instagram Analytics
Facebook Analytics
Twitter Analytics
TikTok Analytics
LinkedIn Analytics
Reels
Stories
Iconosquare Features
Dashboards
Exports and Reports
Campaigns
Publishing
Collaboration
Conversations
Media Library
Listening
Analytics
Content
Zapier
Calculations
All Calculations
Iconosquare Account Information
Account Management
Subscription and Plan Information
Trial Information
Settings & Platform Options
Login Information
Troubleshooting
Troubleshooting
Apps and Free tools
Instagram Audit
Resources
Apps for iOS and Android
Omnilink
Product Changes
Product changes
Old articles
Most Frequently Asked Questions
We've compiled the questions our users ask us the most and we've answered them here.
Account Settings
Some analytics are still not available, even several hours after my registration. Why?
Adding Social Profiles
What are the Facebook permissions that Iconosquare is requesting?
Analytics
Why can I not see my Gained and Lost Followers?
Can I get historical data for my Facebook page?
Do Facebook analytics on Iconosquare include paid data?
Why can't I select today on the date picker for Facebook?
Some numbers are rounded (for example: 50k instead of 50,365). How I can get the precise number?
See more
Billing
Which means of payment do you accept?
How can I edit my payment information?
What is Iconosquare's pricing?
How can I download my invoices, and can I receive them via email?
How can I amend my billing address or VAT number?
How much does an additional profile slot cost?
Everything to know about our plans
My VAT number isn't being accepted when I try to subscribe to a plan.
See more
Most Frequently Asked Questions
Help! The Meta social profile I want to add is not listed
Quick guide to your Iconosquare platform - Trial
How can I add a social profile to my account?
Can I add my personal (and private) Instagram profile to Iconosquare?
What timezone is used for the Followers Online and Best Time to Post charts?
I want to add my Instagram business profile to Iconosquare - why am I being asked to log into Facebook?
Which media can I post directly to Instagram with automatic posting?
What should my Engagement Rate be?
Features not yet available through the Instagram API
Why am I being asked to turn on two-factor authentication on my Facebook profile?
Can I add my global and regional Facebook Pages to my Iconosquare account?
Can I get historical data for my Instagram competitor(s) tracking?
Do you have an affiliate or partner program?
Does Iconosquare support Twitter, Pinterest, YouTube or LinkedIn?
I can't find the feature I'm looking for, what can I do?
Why do my deleted and archived posts keep appearing in my profile?
Can I pay to purchase a specific feature from a higher plan?
What are the "Previous period" and "Same period last year" options in the date picker?
Which time zone does Iconosquare operate in?
Can I access Competitors' Insights data?
How can I stop automatic posting to Instagram on Iconosquare?
My Iconosquare account has been logged out from Instagram. What does it mean?
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Referall Program
Affiliate Program
Referral Program
