I want to add my Instagram business profile to Iconosquare - why am I being asked to log into Facebook?
If you're trying to add an Instagram business profile to your Iconosquare account, you may be wondering why you're then directed to a Facebook login screen. This is because we use a Single Sign-On process, which means we connect to your social profiles (Instagram Business profile or Facebook page) via your personal Facebook profile. Find out more here.
In this article:
How does the Single Sign-On process work?
I'm seeing my Facebook page listed, but not the Instagram profile which is linked to that page
Every Instagram Business profile must be connected to a Facebook page - this is the Facebook page which you selected when you converted to an Instagram business profile (or, Facebook can create a page for you during the conversion process, providing you with the option of "claiming" the page at a later date).
You must be an Admin of this Facebook page via your Facebook personal profile (eg. Pamela Rubio) in order to be able to add the Instagram profile to your Iconosquare account, as the permissions for the Instagram business profile lie within the Facebook page. Or, if you have the new Facebook page experience, you must have a Facebook access to a Facebook Page.
Here's an example of this:
Classic page experience
- I want to add the Instagram profile @iconosquare to Iconosquare
- This Instagram profile is connected to the Facebook page Iconosquare.
- My Facebook personal profile Pamela Rubio is listed as an Admin of this Facebook page:
(To check this, go on your FB Page > Settings > Page Roles)
- Therefore, after entering my login credentials (for my Facebook personal profile) on the Facebook login screen on Iconosquare, I will see both the Facebook page Iconosquare listed, as well as the Instagram business profile @iconosquare:
New Facebook page experience
Classic Page roles are updated in the new Pages experience. Instead of Page roles, people can have Facebook access or task access to help manage a Page. If you have Facebook access to a Page, you can view your access on Facebook in the Page tools (If you go on your FB page, and click
Manage below the Page's cover photo, then click Page access
in the left-hand menu.)
- I want to add the Instagram profile @iconosquare to Iconosquare
- This Instagram profile is connected to the Facebook page Iconosquare.
- My Facebook personal profile is listed as a person with a Facebook Access.
- Therefore, after entering my login credentials (for my Facebook personal profile) on the Facebook login screen on Iconosquare, I will see both the Facebook page Iconosquare listed, as well as the Instagram business profile @iconosquare:
If you're only seeing the Facebook page listed here, this suggests that there could be an issue with the connection between the Facebook page and the Instagram business profile. Please check that your Facebook page is listed in the Instagram app (click on your profile, then "Edit Profile", then scroll down to "Business information" and if you click on "Page", the correct page should be listed here with a checkmark against it:
If the correct Facebook page is listed with a checkmark against it, as above, but you still can't add your Instagram profile to Iconosquare, please follow the steps in this article for more advanced troubleshooting.
